SHIPPING AND DELIVERY
We are proud to offer international shipping services that currently operate in over 200 countries and islands world wide. Nothing means more to us than bringing our customers great value and service. We will continue to grow to meet the needs of all our customers, delivering a service beyond all expectation anywhere in the world.
How do you ship packages?
Packages from our warehouse in China will be shipped by ePacket or EMS depending on the weight and size of the product. Packages shipped from our US warehouse are shipped through USPS.
Do you ship worldwide?
Yes. We provide free shipping to over 200 countries around the world. However, there are some locations we are unable to ship to. If you happen to be located in one of those countries we will contact you.
What about customs?
We are not responsible for any custom fees once the items have shipped. By purchasing our products, you consent that one or more packages may be shipped to you and may get custom fees when they arrive to your country.
How long does shipping take?
Shipping time varies by location. These are our estimates:
| Location |
*Estimated Shipping Time |
| United States |
10-20 Business days |
| Canada, Europe |
10-20 Business days |
| Australia, New Zealand |
10-30 Business days |
| Central & South America |
15-30 Business days |
| Asia |
10-20 Business days |
| Africa |
15-45 Business days |
*This doesn’t include our 2-5 day processing time.
Do you provide tracking information?
Yes, you will receive an email once your order ships that contains your tracking information. If you haven’t received tracking info within 5 days, please contact us.
My tracking says “no information available at the moment”.
For some shipping companies, it takes 2-5 business days for the tracking information to update on the system. If your order was placed more than 5 business days ago and there is still no information on your tracking number, please contact us.
Will my items be sent in one package?
For logistical reasons, items in the same purchase will sometimes be sent in separate packages, even if you've specified combined shipping.
If you have any other questions, please contact us and we will do our best to help you out.
REFUNDS & RETURNS POLICY
Order cancellation
All orders can be cancelled until they are shipped. If your order has been paid and you need to make a change or cancel an order, you must contact us within 12 hours. Once the packaging and shipping process has started, it can no longer be cancelled.
Refunds
Your satisfaction is our #1 priority. Therefore, you can request a refund or reshipment for ordered products if:
- If you did not receive the product within the guaranteed time( 45 days not including 2-5 day processing) you can request a refund or a reshipment.
- If you received the wrong item you can request a refund or a reshipment.
- If you do not want the product you’ve received you may request a refund but you must return the item at your expense and the item must be unused.
We do not issue the refund if:
- Your order did not arrive due to factors within your control (i.e. providing the wrong shipping address)
- Your order did not arrive due to exceptional circumstances outside the control of Barmake (i.e. not cleared by customs, delayed by a natural disaster).
- Other exceptional circumstances outside the control of https://barmake.com
*You can submit refund requests within 15 days after the guaranteed period for delivery (45 days) has expired. You can do it by sending a message on Contact Us page
If you are approved for a refund, then your refund will be processed, and a credit will automatically be applied to your credit card or original method of payment, within 14 days.
Exchanges
If for any reason you would like to exchange your product, perhaps for a different size in clothing. You must contact us first and we will guide you through the steps.
Please do not send your purchase back to us unless we authorise you to do so.
Beautifully as pictured. Packed professionally, there is no way to keep them from zbiło. Express shipping. Recommend warmly
Great product, quality beyond my expectations, arrived very fast, super recommend!
Quick deletion and good quality
Amazing! Fast shift and very high quality. Thank you for everything, this is beautiful.
Excellent set, everything came intact (packing for 5 +), many thanks to the store for the nice bonuses, fast shipment and delivery
Accurate Description and as in the picture, there was a shipping error but the store's interaction was excellent and the error was corrected. The merchant recommended it is honest and excellent interaction. Excellent store. Feel free to buy from this store
Weeks but in ohms. Price contrast good reviews. Lane is usually.
Good Goods, I liked it!
LOVE IT!
Quickly and qualitatively packed, I thought there would be more bowl, just in case I bought another one
Quickly and according to products Strongly recommend
package a little damaged, but all fine, nice packed. awesome product. thank you
Perfect! Just like the pictures
Everything came well packed, everything is whole and very nice looks. Why what in the parcel was some kind of bamboo tweezers, the purpose of which is still a mystery.
AMAZING arrived in a month in Greece I can't wait to make matcha!!
Very good. Recommended
Fast shipping and quality product. It's very nice. Thanks to the store and the shop.
items are well packed and shipped rapidly. I will definitely order from tangpin again.
Thank you for the gifts and thank you for good quality.
The match tea making set just super, was well packed, thank you to the store, besides the whisk, the bowls, spoons. put bamboo tweezers and a special cloth to wipe the bowl. The product corresponds to what is in the photo!
Another great set from TANGPIN :) I really like the Japanese style for home and this traditional matcha set is really good: nice design, high quality ceramics and a traditional look. It looks great as a decoration but is also very useful as you can prepare matcha with it and somehow feel the sense of a Japanese culture thanks to that. I really like it! 5 stars for this store, thanks for a quick delivery :)
Ordered on August 28, received on September 15 in Zelenograd (Moscow). Packed perfectly. Thank you to the store for the gift-tongs and a napkin.
absolutely stunning I'm so happy with this set
Nicely packed safely. Is like the description. Decent material! Very satisfied!
It's all well packed. Excellent quality Ceramics, straight ringing is heard. The whisk is whole, but with it you need to be as neat as possible. I advise you to buy here.
Excellent quality! Fast shipping ! And Thank you for the gift !
Perfect condition and very well packed
Exactly the same.
came quick. looks great.
Good product
Rapidisimo arrived, I thought only the 4 articles in the photo were coming but I came with some other tweezers and I loved it, beautiful. Excellently wrapped, even though the box came machucated the interior was impeccable.
This is actually a really high quality set... You can tell these guys are serious about establishing themselves as a quality brand. Even the packaging with padding was done beautifully, it was a delight to open. And it was padded thoroughly enough that I think there's pretty much no way this could break during shipping. The surface of the ceramics is smooth and flawless. The store even threw in a microfiber cloth (for wiping) as a free gift. I'm considering buying more from them now. Shipping was much slower than estimated (estimated was 17-26 days, but it took 54 days to arrive), however it was shipped in just 2 days, so the delay was clearly not the seller's fault.
Delivery 18 days, all cool packed, quality at altitude! Thank you very much for the gifts. I order not for the first time, I will order more!
Very good.the items was packaged very well and nothing damaged.good quality.looks as pictured.thank you for the gifts!
The goods were very well packaged, arrived in acceptable time, description was accurate, there were two gifts!
like photo. good quality
Quick delivery (3 weeks) and well packed!
Perfect as the perfect picture the packaging
Super
Everything is super! Got safe and sound.
100x100 recomendable
The quality of the goods is not bad. The stand under the wreath is ugly. Painted with some gray, matte paint. Otherwise, everything is as stated, nothing superfluous.
All Super, thank you!
Beautiful and perfect packing!
This set is so beautiful, the quality is great, the shipping was fast and well packed and the store sent gifts, I couldn't be more happy and satisfied. Thank you seller, I'm gonna recommend you and buy again :)
everything packed very carefully, all the elements look good quality and the package came quickly. Thank you!